Terms and Conditions

Terms of Service

The present General Terms and Conditions contains the rights and obligations of the Client using the electronic trading services

(referred to henceforth as the Client) of the Máthé Erzsébet ev. (company seat: Nógrádi utca 11. Fszt. 1. Budapest, 1125

Hungary; tax number: 71695668-1-43; Court Register Number: 55960629; registered by: the Budapest Main District XII. Hegyvidék Municipality;

electronic address: zsoka@mathezsoka.com, referred to henceforth as: the Provider). In the present General Terms and Conditions the Provider and the Client are collectively referred to henceforth as: the Parties.

1. Any private individual is entitled to use the services of the Service Provider's online store under the following conditions:

a) the user completes a valid and successful registration on the website, b) the user agrees to accept these General Terms and Conditions, and c) the user pays the purchase price of the product and the shipping costs.

2. A purchase in the web store is a contract concluded electronically between the Service Provider and the user for the ordering of products and services available on the website, which does not require written form.

3. Purchasing from the online store is a contract concluded electronically between the Service Provider and the user for the ordering of products and services found on the website, which does not require written form.

1.1. These General Terms and Conditions apply to all electronic commerce services provided in Hungary via the

www.mathezsoka.com website and its subpages (hereinafter: the Website).

1.2. The Service Provider operates an online store on the Website (hereinafter: Online Store) for the purpose of selling products manufactured and distributed by the Service Provider

to Customers. Purchases in the Online Store can be made by placing an electronic order in accordance with the provisions of these General Terms and Conditions.

1.3. Any private individual is entitled to use the services of the Service Provider's Web Store under the following conditions: 

a) the user completes a valid and successful registration on the Website, 

b) the user agrees to accept these General Terms and Conditions, and 

c) the user pays the purchase price of the product and the 

shipping costs.

1.4. The main features and characteristics of the products sold in the online store, as well as their instructions for use, can be found on the website in the relevant product description. The selling price of the product is the gross amount indicated below the selected product.

The selling price of the product does not include shipping costs.

1.5. The Service Provider reserves the right to modify product prices, provided that the new prices take effect as indicated on the website.

The change does not affect the price of products already ordered, so the contract remains unchanged. If, despite the Service Provider's due care, an incorrect price appears on the web store interface, especially in the case of obviously incorrect prices, such as prices that differ significantly from the usual, generally accepted or estimated prices, or prices of "0 Euro" or "1 Euro" prices, the Service Provider shall not be obliged to deliver the product at the incorrect price, but shall be entitled to offer delivery at the correct price, after which the Customer may withdraw from the purchase offer.

1.6. The Service Provider ensures delivery to foreign countries, including European Union member states, using GLS and MPL postal services. If an order contains multiple products, the Service Provider will treat the order as a single package.

1.7. Please note that I cannot fulfill orders from outside the European Union.

1.8. Products are shipped from Budapest, Hungary, with an official invoice showing the exact amount of the purchased goods in euros.

1.9. Orders are shipped to the address provided by the customer. I am not responsible for products shipped to an incorrect shipping address.

I am not responsible for goods lost or stolen during shipping.

1.10. In the case of individual orders, the Service Provider manufactures individual products. Please send your individual requests to me by e-mail to

zsoka@mathezsoka.com.

2.1. Registration takes place on the main page of the website under the Registration menu item by filling in the appropriate form.

2.2. The Service Provider handles the personal data provided by the Customer during registration in accordance with Act CXII of 2011.

Further information on data processing can be found in our Privacy Policy.

2.3. The Service Provider draws the Customer's attention to the fact that they should store their username and password in a place that is not physically accessible to third parties, and should never disclose this information to third parties. The Service Provider shall not be liable for any damage if the Customer forgets their password or if the password falls into the hands of unauthorized parties for reasons beyond the Service Provider's control.

3. THE ORDER

3.1. After the registration, the Client fills in every mandatory fields of the order form and checks the provided data, then, by clicking on the icon “Order the items in the shopping cart”, and by confirming the click, the Client makes buying offer in response to the Provider’s selling offer. If the Client misses to fill in a field, an error messages will be sent by the Provider. After acquitting the error message, the Client can modify or correct the data. The Client fills in correctly the mandatory fields, and then, after pushing the order button, the data can be double-checked. If there are any incorrect or inaccurate data, the fields can be modified. The Provider is not

responsible for the delivery delay or for any other issues or errors coming from incorrect and/or inaccurate data provided by the Client.

3.2. After placing the order the Client’s payment obligation comes into force. Payment methods: by credit card (Mastercard or Visa) or via PayPal transfer in advance. In case of wire transfer in advance, the Provider will transfer the package to the deliverer solely when the exact amount indicated in the order confirmation has been credited on the bank account of the Provider specified in the order confirmation. In case of wire transfer in advance, if the Client will not fulfill their commitment to pay in 30 days from the receipt of the confirmation e-mail, the Provider is entitled to cancel the contract unilaterally, by a written declaration sent to the Client. In that case the contract is terminated without fulfillment of the Parties.

3.3. The Provider accepts orders only from a registered Client, and only if the Client filled in all the fields necessary for the order.

3.4. By placing the order, the Client declares to accept and to be bound by the present General Terms and Conditions.

3.5. The Provider, after receipt of the buying offer (order) of the Client, is obliged to confirm the purchase to the Client by electronic communication (e-mail). The contract is concluded between the Parties by the receipt of the confirmation e-mail. The contract thus concluded – in English – between the Parties is qualifies as a written contract, the Provider registers it and stores it for 3 months from the date of the conclusion at the seat of the Provider. During this period the contract is available for the Client too. The contract is a fixed-term contract, terminated by the contractual delivery. Should the Client not receive the confirmation e-mail within 48 hours after sending the offer, their offer validity shall be considered as terminated, and the contract as non-concluded between the Parties. The order confirmation is considered as received by the Client when it becomes available for him/her.

4.1. Products ordered on the website and in stock will be delivered by the Service Provider's subcontractor specified in Section 1.6 within 5-10 days of receipt of the order to the address specified by the Customer in the order, within the specified delivery time.

Products that are not in stock or are manufactured to the Customer's specific order will be delivered as agreed between the Parties

(minimum 14 days + delivery).

4.2. The Client is obliged to verify as soon as possible – but not later than in 14 days upon delivery – that the delivery matches with the requested product in quality and in quantity. The subcontractor of the Provider delivers the product to the address indicated in the order confirmation, in an intact, unopened, original package. Only the package supplied with the security strip of the Provider is qualified as an intact, unopened and original package. Should the Client notice any damages or differences, the deliverer is obliged to establish an itemised minutes on the spot.

5.1. The Provider, according to the Act V of 2013 on the Civil Code and to the decree no. 45/2014 (II.26.), is obliged to liability for defects and to warranty.

1. Warranty liability

What does warranty liability cover?

In the event of a breach by Máthé Erzsébet ev., you may file a warranty liability claim against the company in accordance with the provisions of the Civil Code.

What are your rights in relation to warranty liability?

You can choose from the following options in relation to warranty liability:

- You can request that the product be repaired or replaced, unless the option you choose would be impossible or would entail unreasonable additional costs for the company compared to the other options. 

- If you have not requested or could not request repair or replacement, you can request a proportional reduction in price, or have the defect repaired at the company's expense, or have it repaired by a third party, or, as a last resort, withdraw from the contract.

You may modify your claim for liability for defective performance, but in this case you will have to bear the costs of the modification, unless the modification is justified or deemed necessary by the sole trader.

What is the deadline for submitting a claim for liability for defective performance?

You must report the defect immediately, but no later than two months after its discovery.

However, please note that you cannot enforce your rights for liability for defective performance after the two-year limitation period has expired.

For used products, the limitation period is one year.

Who should I submit my claim for liability for defective performance to?

You can submit your claim for liability for defective performance to the sole trader.

Are there any other conditions for enforcing your rights regarding liability for defective performance?

For six months from the delivery, the vindication of the right of liability for defects has only one condition, the communication of the default, if you can testify that the product has been supplied to you by the Máthé Erzsébet ev. After the period of six

months, you shall also testify that the default detected by you was already present at the time of the delivery.

2. Product warranty

What is covered by the product warranty?

In case of default of a moveable (product), you can – at your choice – vindicate your rights presented in the paragraph 1, or the product warranty rights.

What are your rights related to the product warranty?

Within the framework of the product warranty you can solely ask for the repair or the change of the defective product.

When shall a product be qualified as defective?

The product is defective if it does not correspond to the quality standards in force at the moment of the release or it does not correspond to the characteristics indicated in the manufacturer’s description.

What is the deadline to submit your claim of product warranty?

You can vindicate your rights related to the product warranty within two years from the release of the product. After this period you lose these rights.

To whom and under what other conditions can you submit your product warranty claim?

You can submit your product warranty claim exclusively to the manufacturer or the distributor of the moveable. In case of vindication of a product warranty claim you shall prove the default of the product.

On what conditions shall the manufacturer (distributor) be released from product warranty obligations?

The manufacturer (distributor) shall be released from the product warranty obligation if she can prove that:

– she did not manufacture or distribute the product within the framework of her business activities, or

– the default could not be detected at the moment of the release with current scientific or technical knowledge, or

– the default of the product results from the application of a decree or a mandatory official regulation.

For the release from the product warranty, it is sufficient to the manufacturer (distributor) to prove one of the above listed reasons.

Please note the fact that you cannot submit a claim of liability for both defects and a claim of product warranty for the same defect. However in case of successful vindication of your product warranty claim, you can vindicate your rights of liability for defects related to the changed product or the repaired part against the manufacturer.

3. The Provider is obliged to warranty for the products for which the price exceeds 10 000 HUF

What is covered by the liability for defects?

In case of defects, Máthé Erzsébet ev. is obliged to warranty according to the Decree no. 151/2003 (IX. 22.) on the warranty of the durable goods.

What are your rights and what is your deadline to vindicate the warranty?

Under the warranty, you are entitled to have the product repaired or replaced. The warranty period is one year.

Failure to meet the deadline will result in the loss of your rights.

The warranty period begins on the date of delivery of the product to the consumer.

Under what conditions is a sole trader exempt from the warranty obligation?

A sole trader is only exempt from the warranty obligation if they can prove that the defect arose after delivery.

Please note the fact that you cannot submit a claim of liability for defects and a claim of warranty or a claim of product warranty and a claim of warranty for the same defect at the same time. Otherwise you are entitled to the warranty rights independently from the rights defined in the paragraphs 1 and 2.

4. Withdrawal

You have the right to withdraw from the contract with no cause within 14 days.

The deadline for the withdrawal will expire within 14 days from the day when you or the person assigned by you, different from the deliverer, received the product, or in case of several products, received the last product.

If you wish to exercise your right of withdrawal, you shall send (for example by post or by an electronic letter) your declaration containing your intention of withdrawal to the following address: Nógrádi utca 11. fszt.1. Budapest 1125, Hungary, or to the e-mail address zsoka@mathezsoka.com. For that purpose you can use the below presented sample declaration.

You exercise your right of withdrawal in the deadline if you send your declaration of withdrawal before the above specified deadline.

Legal effects of the withdrawal/termination

If you withdraw from the contract, I will refund the total amount you have paid without delay (or at the latest within 14 days of receiving your withdrawal notice or proof of sending the notice), except for any additional costs resulting from your choice of a delivery method other than the cheapest delivery method offered by us.

I will use the same means of payment for the refund as you used for the original transaction, unless you expressly agree to a different means of payment. 

You will not incur any additional charges in connection with this refund method. Please note that I will suspend the refund until I receive the product or until you send me proof of return, whichever happens earlier.

You are required to return the product to Máthé Erzsébet ev. at the following address: Nógrádi utca 11. Fszt. 1. Budapest, Hungary without undue delay, but no later than 14 days from the date of notification of withdrawal.

The deadline is considered to have been met if the product is sent within 14 days at the latest.

We undertake to repair defective goods for up to 6 months after purchase. Proof of purchase is required. Please contact zsoka@mathezsoka.com with any repair questions. After 6 months, you must prove that the defect you have noticed already existed at the time of purchase. The above rights expire 2 years after the date of purchase.

You are responsible for the direct costs of returning the product, i.e. shipping costs.

You shall solely be impeached for the deterioration of the product if it is due to a use exceeding the use convenient to the

characteristics, the nature and the function of the product.

Sample declaration for withdrawal/termination

Addressee: Máthé Erzsébet ev. (company seat: Nógrádi utca 11. fszt. 1. Budapest 1125, Hungary)

I/we undersigned declare that I/we exercise my/our right of withdrawal regarding the sales contract of the following product(s):

……………………………… (name of the product)

……………………………… (reference number of the product)

…………………………….. (order number)

Date of receipt:

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s): (only in case of declaration on paper)

Date:

6.1. The Client can contact the Provider with any questions or complaints related to the Website or the orders at the following contact addresses: Nógrádi utca 11. fszt. 1. Budapest 1125, Hungary, Hungary or zsoka@mathezsoka.com. The provider can be called by telephone between 9 AM and 6 PM on working days.

6.2. The Provider shall immediately – or not later than in 3 working days – examine the complaints submitted by phone, and shall remedy them as needed and possible. The questions and complaints related to the online transfer in advance are in the competency of your bank, so please contact your bank with these questions.

6.3. If the Client do not agree with the answer to the complaint or the Provider cannot examine the complaint immediately, the Provider draws up a minutes of the complaint and the related point of views. The copy of the minutes will be sent by the Provider to the Client the latest together with the substantive answer containing the judgement of the complaint.

6.4. The Provider shall register the complaints submitted by phone and by e-mail under a unique reference number.

6.5. The Provider shall answer the verbally submitted complaints of the Client, or the complaints the judgement of which is not satisfactory according to the point of view of the Client or the written complaints equally within 30 (thirty) days from the receipt.

6.6. The Client can vindicate their rights coming of the present General Conditions against the Provider by court proceeding or other legal proceedings, or via the proceeding of the Arbitration Board of Budapest, competent at the company seat of the Provider.

Seat of the Arbitration Board of Budapest:

H-1016 Budapest, Krisztina krt. 99. III. em. 310.

Postal address: 1253 Budapest, Pf.: 10.

E-mail address: bekelteto.testulet@bkik.hu

Fax: 06 (1) 488 21 86

Telephone: 06 (1) 488 21 31

7.1. The shopping in the Webshop presupposes the Client’s knowledge of the technical limits of the internet, and the acceptation of the errors made by technology. The storage of the provider is secured by:

Unas Online Kft.

Kőszegi út 14

Sopron

9400 - Gyor-Moson-Sopron County, Hungary

VAT Number: HU14114113

7.2. The Provider is not responsible for any damage that occurs because of the connection to the Website. It is the responsibility of the Client to protect their computer and the data on their computer.

7.3. The Provider reserves the right to modify the present General Conditions anytime. The modifications comes into effect when it appears on the Website. The modification of the General Conditions shall not affect the previously concluded contracts.

You can download the declaration required for withdrawal here: Declaration of withdrawal

Date: Budapest, December 22, 2025.

The purpose of this data protection notice (hereinafter: Notice) is to ensure that the personal data of visitors to the “mathezsoka.com” website (hereinafter: Website) and buyers through the “mathezsoka.com” Webshop (hereinafter: Webshop) (the visitor and the buyer: User or Buyer collectively referred to as the Data Subject) are processed in a lawful, fair and transparent manner, and on the basis of appropriate information in accordance with Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter: Infotv.) and the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Text with EEA relevance).

Accordingly, this Notice contains the purpose and legal basis for data processing carried out through the Website and the Online Store, the period of storage of personal data, and the rights and remedies of Users and Customers in relation to the processing of their personal data. Capitalized terms not defined in this Notice have the meaning defined in the relevant General Terms and Conditions, which are available at the following link: https://mathezsoka.com/en/shop_help.php?tab=terms

The operator of the Website and the Web Store,

Name: Máthé Erzsébet E.V.

Address: 1125 Budapest, Nógrádi utca 11.fszt.1.

Tax number: 71695668-1- 43

Company registration number: 55960629

is the data controller (hereinafter referred to as the Service Provider or Data Controller). The Service Provider is committed to the protection of the personal data of the Data Subjects, therefore it pays special attention to compliance with legal provisions when processing personal data.

The Data Controller shall notify the affected User, as well as all those to whom the Personal Data was previously transmitted for the purpose of Data Processing, of the correction, restriction or deletion of the Personal Data processed by it. The notification may be omitted if this does not violate the legitimate interests of the User with regard to the purpose of Data Processing.

The Service Provider expressly draws the attention of the Data Subjects that if they have given their consent to any data processing included in this Notice, they have the right to withdraw it at any time as detailed in this Notice.

The Website may contain links to other websites over whose data processing rules the Service Provider has no influence. If the User leaves the Website using these links, the data processing rules of the operator of the website visited in this way shall govern the processing of personal data.

Definitions:

Data processing: any operation or set of operations which is performed on Personal Data, regardless of the method used, such as collection, recording, organization, structuring, storage, adaptation, alteration, use, retrieval, consultation, disclosure by transmission, dissemination or otherwise making available, alignment or combination (including profiling), restriction, erasure and destruction.

Personal data or information: 

Any data or information on the basis of which a natural person User can be identified - directly or indirectly.

Data Processor: 

The service provider who processes personal data on behalf of the Data Controller.

External service provider:

Third-party service partners used - directly or indirectly - by the Data Controller or the Service Provider in connection with the provision of certain services, to whom Personal Data is or may be transferred for the purpose of providing their services, or who may transfer Personal Data to the Data Controller.

Third-party service providers also include service providers who do not cooperate with the Data Controller or the service operators, but who collect data about Users by accessing the Website, which may be capable of identifying the User, either independently or together with other data. Furthermore, when providing hosting services, the Data Controller also considers the User to be a Third-party service provider with regard to data processing activities performed on the hosting space used by the User.

1.1 WEBSITE SERVER LOG

When visiting the Website, the web server automatically logs the User's activity in order to ensure the operation of the services. In this process, the following data is processed: IP address, device and browser data, which are not suitable for identifying the Data Subject by themselves, but are suitable for drawing conclusions about the User when combined with other data (e.g. those provided during registration). The Service Provider does not connect the data generated during the analysis of the log files with other information and does not seek to identify the User.

The data processing implemented by the web server by recording the data of website visitors is data processing widespread on the Internet, so the User accepts them by using the Internet and visiting websites.

Data processors involved:

Name: UNAS Online Kft.

Contact details: unas@unas.hu

Hosting service: https://hosting.unas.hu/

Data processing tasks: online hosting service, ensuring the technical conditions of the Webshop

Data processing performed by external service providers in connection with logging

The servers of external service providers are directly connected to the User's computer, and external service providers are able to collect user data (e.g., IP address, browser, operating system data, mouse pointer movements, the address of the page visited, and the time of the visit).

Google Analytics performs independent measurements and checks on website traffic and other web analytics data. Data controllers can provide users with detailed information on the processing of measurement data at the following contact address: http://www.google.com/analytics/

In order to access Facebook, Google+, and Instagram services, the website connects directly to the servers of the service providers available at facebook.com, plus.google.com, and instagram.com.

Detailed information on data processing is provided by the data controllers at 

https://www.facebook.com/privacy/explanation and https://help.instagram.com

1.2 COOKIE MANAGEMENT ON THE WEBSITE

A cookie is a small file that is stored on your computer when you visit a website. Cookies have numerous functions, including collecting information, remembering the User's individual settings, being used when shopping online, and generally making it easier for Users to use a website.

The Service Provider uses cookies to identify Users, identify Users' current sessions, store data provided during those sessions, and prevent data loss.

1.2.1 Strictly necessary session cookies

These cookies are necessary for Users to browse our Website and use its features, e.g., among other things, to remember the actions performed by the User on a given page during a visit. These cookies are only valid for the User's current visit; once the session is over or the browser is closed, this type of cookie is automatically deleted from the User's computer. Without these cookies, we cannot guarantee the use of our Website.

1.2.2 Cookies that facilitate use

These cookies enable the Service Provider to remember the User's choices related to the Website or the information provided by the User, such as username, language, and region where the User is located. These enable the Service Provider to tailor the Website to the Users' needs. These (permanent) cookies with a specific validity period are stored on the computer until they are deleted or until their validity period expires.

1.2.3 Management of cookies by external service providers on the Website

The following external service providers have placed cookies on the Website:

Service provider, Google Analytics, Facebook, Instagram

Information about cookies:

https://policies.google.com/technologies/cookies?hl=en-US#how-google-uses-cookies

https://www.facebook.com/privacy/policies/cookies/

https://help.instagram.com

1.2.4 Enabling or disabling cookies

The legal basis for the use of cookies is the User's consent. The User gives their consent by clicking on the "I accept" button on the website.

All modern browsers allow you to change your cookie settings. Most browsers automatically accept cookies by default, but you can usually change this to prevent automatic acceptance and ask you each time whether you want to accept cookies or not.

We would like to draw Users' attention to the fact that, since the purpose of cookies is to facilitate or enable the usability and processes of the Website, preventing or deleting cookies may result in our Users being unable to use the full functionality of our Website, or the Website functioning differently than intended in their browser.

You can find information about cookie settings and restrictions for the most popular browsers at the following links:

Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Mozilla: https://support.mozilla.org/hu/kb/weboldalak-altal-elhelyezett-sutik-torlese-szamito

Safari: https://support.apple.com/kb/ph21411?locale=en_US

Chrome: https://support.google.com/chrome/answer/95647

If you need assistance with setting or deleting cookies, please contact the Service Provider using the contact details provided in Section VI of this notice.

If the Customer has a question, problem, or other purpose when using the Webshop or making a purchase at https://mathezsoka.com, they can contact the Service Provider via the contact details provided in this Notice or on the Website, or via the "Contact" menu item.

2.1 Purchase

The Buyer may choose to register with the Webshop by providing the personal data necessary for a given and subsequent purchases; purchase without registration; or purchase without registration, requesting that their personal data be stored to facilitate future purchases.

Purpose of data processing: Secure access to the online store, purchasing, issuing invoices, documenting purchases and payments, fulfilling accounting obligations, maintaining customer relations.

Legal basis for data processing: data related to registration: consent of the data subject; data related to purchases: Section 13/A of the Act on Electronic Commerce; data related to invoicing and storage: Section 169(2) of the Accounting Act.

Scope of Data Processed: email address and password required for login; name, billing and shipping address, email address, telephone number, details of individual purchases (date, time, product purchased, purchase value)

Duration of data processing: with regard to data provided during registration: 5 years from the last login;

• with regard to purchases: 5 years;
• with regard to invoices: 8 years

We would like to draw the attention of Customers to the fact that if the above-mentioned data is not provided, the Service Provider will not be able to sell products to the Customer.

2.1.2 Data processors used

Data processing for the storage of personal data

Name of data processor: UNAS Online Kft.

Contact details of data processor:

Telephone number: +36-99/200-200 (Mon-Fri 8:00-15:30)

Email address: unas@unas.hu

Registered office: Sopron, Kőszegi út 14.

The data processor stores personal data on the basis of a contract concluded with the data controller. It is not entitled to access personal data.

Data processing activities related to the transport of goods

Name of data controller 1: Magyar Posta Zártkörűen Működő Részvénytársaság

Registered office of data controller 1: 1138 Budapest, Dunavirág utca 2-6.

Data controller's telephone number 1: +36-1-767-8282

Data controller's email address 1: ugyfelszolgalat@posta.hu

Name of data processor 2: FoxPost Zártkörűen Működő Részvénytársaság (FoxPost Private Limited Company) 

Registered office of data processor 2: 3300 Eger, Pacsirta utca 35/A, Hungary 

Telephone number of data processor 2: +36 1 999 0369

Email address of data processor 2: info@foxpost.hu

Name of data processor 3: GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.

Registered office of data processor 3: 2351 Alsónémedi GLS Európa u. 2, Hungary.

Data processor's telephone number 3: +36 29 886 700 

Data processor's email address 3: adatvedelem@gls-hungary.com

The Data Processor shall cooperate in the delivery of the ordered goods on the basis of a contract concluded with the Data Controller. In doing so, the Data Processor may process the buyer's name, address, and telephone number until the end of the calendar year following the dispatch of the postal item, after which it shall delete them without delay.

Data processing activities related to the sending of newsletters 

Name of the newsletter system operator: UNAS Online Kft. 

Registered office of the newsletter system operator: 9400 Sopron, Kőszegi út 14., Hungary 

Phone number of the newsletter system operator: +36-99/200-200 

E-mail address of the newsletter system operator: unas@unas.hu

The Data Processor participates in the sending of newsletters based on a contract concluded with the Data Controller. In this process, the Data Processor processes the name and e-mail address of the data subject to the extent necessary for sending the newsletters, and shall delete such data without delay at the request of the data subject.

Data processing related to accounting 

Name of the data processor: Máthé Erzsébet E.V. 

Registered office of the data processor: 1125 Budapest, Nógrádi utca 11. ground floor 1., Hungary 

Phone number of the data processor: +36-304738049 

E-mail address of the data processor: zsoka@mathezsoka.com

The Data Processor participates in the accounting of accounting documents based on a written contract concluded with the Data Controller. In this process, the Data Processor processes the name and address of the data subject to the extent necessary for the accounting records, for a period of time in accordance with Section 169 (2) of the Act on Accounting, and shall delete it without delay thereafter.

Billing-related data processing

Name of the data processor: Billingo Technologies Zrt. 

Registered office of the data processor: 1133 Budapest, Árbóc utca 6. 1st floor, Hungary 

Phone number of the data processor: +36-1/500-9491 

E-mail address of the data processor: hello@billingo.hu 

The Data Processor participates in the accounting of accounting documents based on a written contract concluded with the Data Controller. In this process, the Data Processor processes the name and address of the data subject to the extent necessary for the accounting records, for a period of time in accordance with Section 169 (2) of the Act on Accounting, and shall delete it without delay thereafter. 

2.2 Data processed for the purpose of concluding and fulfilling contracts

Several cases of data processing may occur for the purpose of concluding and performing the contract. Please be informed that data processing related to complaint handling and warranty administration only takes place if you exercise any of these rights. 

If you do not make a purchase through the Webshop and are only a visitor, the provisions described under data processing for marketing purposes may apply to you, provided that you give us your consent for marketing purposes. 

Details of data processing activities carried out for the purpose of concluding and performing the contract:

2.2.1 Contact

For example, if you contact us via email or a contact form with a question about a product.

Prior contact is not required; you can always place an order in the Webshop without it.

Managed data:

The information you provide when contacting us.

Duration of data processing:

The Data Controller only processes the data until the contact is closed.

2.2.2 Registration on the website

By storing the data provided during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to re-enter their data when making a purchase). Registration is not a condition for concluding a contract.

Managed data:

During data processing, the Data Controller processes the following data: name, address, telephone number, e-mail address, characteristics of the purchased product and date of purchase.

Duration of data processing:

Until you withdraw your consent.

2.2.3 Order processing

When processing orders, data processing activities are necessary for the performance of the contract.

Managed data:

During data processing, the Data Controller processes your name, address, telephone number, e-mail address, characteristics of the purchased product, order number and date of purchase. If you have placed an order in the webshop, data processing and the provision of data are essential for the performance of the contract.

Duration of data processing:

The Data Controller processes data for 5 years in accordance with the civil law statute of limitations.

2.2.4 Issuance of the invoice

The data processing process is carried out in order to issue invoices in accordance with legal requirements and to fulfill the obligation to retain accounting documents. Pursuant to Section 169 (1)-(2) of the Accounting Act, enterprises must retain accounting documents that directly and indirectly support the accounting settlement.

Managed data:

Name, address

Duration of data processing:

Issued invoices must be kept for 8 years from the date of issue of the invoice pursuant to Section 169(2) of the Tax Act.

2.2.5 Data processing related to the transport of goods

The data processing process takes place in order to deliver the ordered product.

Managed data:

Name, address, email address, phone number.

Duration of data processing:

The Data Controller processes the data until the ordered goods are delivered.

2.2.6 Warranty administration

The data processing process is carried out in order to handle warranty complaints. If you have requested warranty processing, data processing and data provision are essential.

Managed data:

Customer name, phone number, email address, content of the complaint.

Duration of data processing:

Warranty complaints are kept for 5 years in accordance with the Consumer Protection Act.

2.2.7 Handling other consumer complaints

The data processing process is carried out in order to handle consumer complaints. If you have contacted the Data Controller with a complaint, data processing and the provision of data is essential.

Managed data:

Customer name, phone number, email address, content of the complaint.

Duration of data processing:

Warranty complaints are kept for 5 years in accordance with the Consumer Protection Act.

2.2.8 Data processed in connection with consent verification

During registration, ordering or newsletter subscription, the IT system stores IT data related to consent for later proof.

Managed data:

Date of consent and IP address of the data subject.

Duration of data processing:

Due to legal requirements, consent must be verified later, therefore the period of data storage is limited to the limitation period following the termination of data processing.

2.3 Data processing for marketing purposes

2.3.1 Data processing related to sending newsletters

Managed data:

Name, address, email address, phone number.

Duration of data processing:

Until the data subject withdraws their consent.

2.3.2 Remarketing

Data management, as a remarketing activity, is implemented using cookies.

Managed data:

Data processed by cookies is as defined in the cookie policy.

Duration of data processing:

Google's general cookie information:

https://policies.google.com/technologies/cookies#types-of-cookies

Google Analytics information:

https://developers.google.com/analytics/legacy/universal-analytics

Facebook information:

https://www.facebook.com/privacy/policies/cookies/

2.3.3 Prize draw

The data processing process takes place in order to conduct the prize draw

Managed data:

Name, email address, phone number.

Duration of data processing:

The data will be deleted after the competition closes, except for the winner's data, which the Data Controller is required to retain for 8 years under the Accounting Act.

Personal data is stored securely on the Service Provider's server.

The Service Provider shall implement appropriate technical and organizational measures to ensure a level of data security appropriate to the risks associated with data processing, including, where applicable: (i) pseudonymization and encryption of personal data; (ii) ensuring the continued confidentiality, integrity, availability and resilience of systems and services used to process personal data; (iii) the ability to restore access to and availability of personal data in a timely manner in the event of a physical or technical incident; (iv) a procedure for regularly testing, assessing and evaluating the effectiveness of the technical and organizational measures taken to guarantee the security of data processing.

CONTACT DETAILS OF THE DATA CONTROLLER

Name: UNAS Online Kft.

Contact: unas@unas.hu

Registered office: 9400 Sopron, Kőszegi út 14.

Registration number: 08-09-015594

SERVICE PROVIDER CONTACT INFORMATION

Name: Máthé Erzsébet E.V.

Contact: zsoka@mathezsoka.com

Registered office: 1125 Budapest, Nógrádi utca 11.fszt.1.

Registration number: 55960629

3.1 Access rights

The Data Subject has the right to receive feedback from the Service Provider as to whether their personal data is being processed, and if such processing is in progress, they have the right to access their personal data and the information contained in this Notice regarding the processing of their personal data.

3.2 Right to rectification

The Data Subject has the right to have the Service Provider correct inaccurate personal data concerning them without undue delay, or – taking into account the purpose of the data processing – supplement them.

3.3 Right to erasure

The Data Subject has the right to request that the Service Provider delete personal data concerning them without undue delay, and the Service Provider is obliged to delete personal data concerning the Data Subject without undue delay.

3.4 Right to restriction of data processing

The Data Subject has the right to have the Service Provider restrict data processing at their request.

3.5 Notification obligation

The Service Provider shall inform all recipients to whom the personal data have been disclosed of the rectification, erasure or restriction of processing of the personal data, unless this proves impossible or involves a disproportionate effort. At the request of the Data Subject, the Service Provider shall inform these recipients.

3.6 Right to object

The Data Subject has the right to object at any time to the processing of their personal data for reasons relating to their situation.

3.7 Right to data portability

The Data Subject has the right to receive the personal data concerning them, which they have provided to a data controller, in a structured, commonly used and machine-readable format.

3.8 Automated decision-making in individual cases, including profiling

The Data Subject has the right not to be subject to a decision based solely on automated processing, including profiling, which would produce legal effects concerning them or similarly significantly affect them.

3.9 Data protection incident

If the data breach is likely to result in a high risk to the rights and freedoms of natural persons, the Service Provider shall inform the Data Subject of the data breach without undue delay. The information shall describe the nature of the data breach in a clear and comprehensible manner.

Anyone who has suffered material or non-material damage as a result of a violation of the Privacy Act is entitled to compensation from the Service Provider and other data controllers or data processors specified in this Notice.

The Data Subject is also entitled to request information from the NAIH regarding their rights and to initiate an investigation in the event of a violation of their rights or an imminent threat thereof at the following contact details:

National Data Protection and Freedom of Information Authority Headquarters: 

1125 Budapest, Szilágyi Erzsébet fasor 22/C. 

Mailing address: 1530 Budapest, P.O. Box: 5.

Telephone: 06.1.391.1400

Fax: 06.1.391.1410

E-mail: ugyfelszolgalat@naih.hu

Website: https://www.naih.hu/

AMENDMENT OF THE NOTICE

The Service Provider has published this Notice on the Website, where the current Notice is continuously available. The Service Provider is entitled to unilaterally amend this Notice, of which the Data Subjects shall be informed in the notice published on the Website and, in the case of registered Customers, in a message sent to their e-mail address provided during registration, at least 15 (fifteen) days prior to the entry into force of the amendment.

Dated: Budapest, December 22, 2025.

How to buy from mathezsoka.com

Product selection 

The customer has the possibility to select and order products from the store. By clicking on the selected product, the customer can view more detailed information about it. If you wish to purchase the product, you can add it to a virtual shopping cart by clicking on the "Add to cart" button. 

Click on the "Add to cart" button to see the products in your cart, the total amount of your invoice and the shipping cost. Here you can check the correctness of your order, in particular the prices and quantities, which you can modify or correct if necessary. The delivery cost is set as the basic cost and can be modified on the next page. 

Click on "Continue shopping" to continue shopping and add the products to your cart.

Click on the "Place an order" button to decide how you would like to shop. You can shop in the store without registering, so you have three options to choose from:

- if you are already a registered customer

- You can register as a new customer

- If you are a new customer, you can register as a new customer

If you have already made a purchase in the store, please enter the email address and password you used when you previously registered. If you do not remember your password, click on the "I forgot my password" button and a new password will be sent to you. After logging in, change this password. If you want to register as a new customer, enter your purchase details and the system will store them and you will only need to log in the next time you make a purchase. For purchases without registration, enter your billing and shipping address.

After entering your contact information, billing information and delivery details on the “Provide details” page, you can select the payment and delivery method that suits you. You can enter the name and location of your business/workplace as the delivery address, but I can only issue invoices to private individuals.

Delivery methods:

-Delivery methods:

- Personal collection in Budapest (at a pre-arranged time)

- Home delivery with MPL courier service

- Home delivery with Gls courier service

- Collection at Gls parcel machine

Payment methods:

- In case of personal collection in Budapest, you can also pay in cash on site.

-By bank transfer - (as soon as the transferred amount arrives in the bank account, I will send you information about the arrival of the package by e-mail)

• Payment by bank card
• Payment by PayPal

The data required for the transfer:

Beneficiary's bank: Raiffeisen Bank Zrt. Beneficiary's name: Erzsébet Máthé Beneficiary's account number: 12011265-01768259-00100003

In the "message" field, please indicate the order number.

Bank card payment steps:

If you have added the selected products to your cart and would like to pay for the products with a bank card, select the “Payment by bank card via the Barion system” button.

The system will then redirect you to the secure payment page of Barion.com, where you must select the card payment function.

When starting the payment, you must enter your bank card details.

After entering your card details, you can start the bank transaction by clicking the Payment button.

After payment, you will return to the webshop page, where you will receive confirmation of the transaction result.

After a successful transaction – this means authorization after checking the validity of the bank card and the amounts – your bank will start debiting the bank account assigned to your card with the amount of the selected product(s) in the cart.

There are no additional costs for bank card payment!

Convenient and secure online payment is provided by Barion Payment Zrt., MNB license number: H-EN-I-1064/2013. Our store does not receive your bank card details.

By clicking the "Continue" button, you can check the correctness of the details and the content of the order. The cart will automatically calculate the total amount of the order.

Before ordering, please read the General Terms and Conditions and the Data Protection Notice. If you agree, accept them before continuing.

If you agree with the content of the order, you can place your order by clicking the “Order” button.

Prices

The prices are the prices valid at the time of ordering, which can be found next to the products in the webshop. The prices are gross prices, are in euros and include 0% VAT (due to VAT exemption). The prices do not include shipping costs. Shipping costs can be found during the payment process before finalizing the order, on the “Shipping” page and under “Purchase details”. If there is an error or omission in the products or prices in the webshop, we reserve the right to correct it. In such a case, after the error is recognized or modified, we will immediately inform the buyer of the new data. The buyer can then confirm the order once again, or either party can withdraw from the contract.

Order Processing 

Orders are processed within 1 business day.

Possibility to correct data entry errors

You have the option to correct data entry errors before pressing the “Order” button.

Confirmation

You will receive an email feedback for each order. This means that after the order is finalized, you will receive an automatic email about your order. In case of coordination, please call customer service at +36304738049 or write to zsoka@mathezsoka.com.

Payment terms

You can pay in the store by bank transfer, cash on delivery, bank card, PayPal and in case of personal collection in advance or cash.

Delivery

The delivery and delivery of the consignments is carried out by courier service, to parcel machines and PostaPont. The online store will explain the delivery time of the product in the confirmation email. The delivery times can be agreed on the contact details provided in the confirmation email.

Shipping fees:

Domestic shipping fees are charged according to the shipping company's current price list.

Order modification, cancellation

According to Act CVIII of 2001, the seller's web store software immediately sends a notification to the buyer upon placing the order about the fact of acceptance of the order. This notification does not constitute a contract between the seller and the buyer! It only informs the buyer that our system has registered their order request and forwarded it to the seller. If the buyer does not receive this within 48 hours, the buyer's obligation to make an offer will cease. The seller gives the buyer the opportunity to cancel their order electronically until the order is fulfilled. When the order is fulfilled, the buyer will receive an email notification about the expected delivery time and the fact that delivery has begun, after which it is only possible to cancel their order in person or via one of the contact details found under the "Contacts" menu item.

Subsequent modification of the order is only possible in writing, by email.

Returns

The purchased product does not meet your expectations?

You may withdraw from your purchase without giving any reason within the following period:

- within 14 days of receipt of the product,

- in the case of multiple products, within 14 days of receipt of the last product from the courier service.

To comply with the withdrawal period, it is sufficient to declare your withdrawal or to deliver the product on time. Withdrawal can be made in writing by sending an electronic message to the e-mail address zsoka@mathezsoka.com or by post to Máthé Erzsébet, 1125 Budapest, Nógrádi utca 11.fszt.1.

The product can be easily returned in two ways:

- in the product's shipping packaging, redirected to the sender's address:

Máthé Erzsébet 1125 Budapest, Nógrádi utca 11.fszt.1.

- in person to the service provider's address:

Máthé Erzsébet 1125 Budapest, Nógrádi utca 11.fszt.1.

The buyer is obliged to bear the direct cost of returning the product, and is not liable for any other costs. However, the buyer is responsible for any depreciation resulting from use exceeding the use necessary to establish the nature, properties and operation of the product. If the product is not returned within 14 days of the declaration of withdrawal, or the buyer does not provide credible evidence that the product was mailed, the Service Provider may withhold the amount to be refunded until the earlier of the two dates. In the event of withdrawal by the consumer, the Service Provider undertakes to refund the amount paid as consideration in the following ways, to which the Consumer expressly consents by accepting these GTC.

• Bank transfer

The declaration of withdrawal can be found here.